Terms and Conditions

August 2023

For the purpose of the Data Protection Act 1998 and the GDPR, the data controller is North Point Advisory Services.

We will regularly review our retention of your personal data and delete any personal data which is not necessary for us to retain.

Information Collection and Use

We collect information from our users at several different points on the website - this is for customer service and appointment booking, we also collect data from our users so that we can customise the site according to individual selections. North Point Advisory Services is the sole owner of the personal information collected from this site. We will not sell, share, or rent this information to others.

Legal basis for the use of your data

We rely on the following clauses as a legal basis for the collection and processing of your data:

Consent

Some of the personal data we collect and process is done with your consent. For example, we rely on consent when we send you meeting invites, surveys or email communications regarding services, if your email subscription preferences indicate you are willing to receive such emails. You have the right to withdraw consent at any time. See more information about your rights to withdraw consent further down the page.

Survey information will be used for purposes of monitoring or improving the functionality of the site and to understand your requirements and allow us to advise how we can help you.

You have the right to ask us not to process your personal data (following opt in) for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@northpointadvisors.co.uk.

Legitimate Interest

Our legitimate interests include ensuring that the website is operating effectively and that you as a user can make use and benefit of all its services; browsing pages, completing forms/surveys, booking an appointment etc.

When requesting a consultation or booking an appointment, a user is required to give contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest. It is optional for the user to provide demographic information (such as role, income level and gender), and unique identifiers, but encouraged so we can provide a more personalised experience. North Point Advisory Services may process your data to comply with our legal and regulatory obligations e.g. preventing, investigating crime or working with law enforcement agencies.

Website usage and data collection/processing

Cookies

A cookie is a small text file written to a users’ hard drive that contains the User ID. The cookies do not contain any personal information about users. The use of cookies is now widespread. The reason we use cookies is so that we can personalise a user's experience of the site. If a user sets up their browser to reject the cookie, he/she/they may still use the site although functionality will be impaired.

Log Files

We use IP addresses to analyse trends, administer the site, track user movement, and gather broad demographic information for aggregate use.

Links

This web site occasionally contains links to other sites. Please be aware that North Point Advisory Services is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these third party sites. This privacy statement applies solely to information collected by this website.

Correcting/Updating Personal Information

If a users’ personally identifiable information changes (such as your email address), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that users personal data provided to us. This can be done by sending an email to info@northpointadvisors.co.uk.

Retention cessation

If you request to delete your data, then the data will stop being retained and deleted or anonymised immediately.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to North Point Advisory Services; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

International transfers of personal data

Though North Point Advisory Services is based within the United Kingdom and is subject to GDPR, there are instances where we may send information outside of the UK, EU or EEA, due to the nature of the North Point Advisory Services website and the technologies required for transmission of data via the Internet, your data may be transferred to a destination outside the EEA.

Your Rights (as a data subject)

You have the right to withdraw your consent to the processing of your personal data by submitting a written request to that effect to info@northpointadvisors.co.uk. Furthermore, if you believe any of the personal data we hold about you is inaccurate, please tell us so we can correct it as necessary.

You always have the right to request for the deletion of your data. We have a formal process which we will follow if you decide you would no longer like us to retain our data. We will follow our usual customer service response and be in touch to confirm we have received the request in less than four business days (Monday to Friday from 9am to 5:30pm). Once the request has been received, it will take 7 business days for it to be completed.

Please email info@northpointadvisors.co.ukif you would like to request deletion of your data.

If you are unhappy with the way your personal data has been processed by us, you have the right to lodge a complaint with the Information Commissioner's Office through their site www.ico.org.uk

Changes to this policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@northpointadvisors.co.uk using the subject line 'Website Privacy Policy'.

Use of trademarks

The comments trademarks and logos contained within this section are the property of the owners of those trademarks.

Limitation of liability

In no event shall the North Point Advisory Services be liable for any indirect, special, incidental or consequential damages, including, without limitation, damages for loss of goodwill or any and all other commercial damages or losses, even if advised of the possibility thereof, and regardless of whether any claim is based upon any contract, tort or other legal or equitable theory, relating or arising from the content on this site.